We are looking for a full-time, permanent General Support Agent (all genders) to start as soon as possible in our Prague office.
You are the first point of contact for our international customers — mostly via our ticket system, occasionally through live chat. You provide reliable and solution-oriented 1st-level technical and administrative support, handling topics such as basic networking questions, billing inquiries, account management or contract adjustments.
You collaborate closely with our specialized teams, including Billing and Technical Support, to ensure that every request is resolved accurately and efficiently. Along the way, you continuously update your knowledge, stay curious, and proactively upskill to keep pace with our evolving products, tools and processes.
In short: You make sure that every customer interaction reflects the quality we stand for — and you play a key role in shaping how customers experience Contabo from day one.
Working hours: Day shifts (rotating weekly). Night shifts are extremely rare and always voluntary.
General Support Agent (all genders)
Prague
Full-time
Permanent employee
Your creative field
What convinces us
Your personality, paired with:
- a completed commercial or technically oriented vocational training or a comparable qualification
- professional experience in a contract center environment and in the IT sector
- solid knowledge of ticket systems and good IT skills
- an interest in IT and cloud-based products
- a service-oriented, independent and responsible approach to customer support
- strong communication skills in dealing with other people
- Professional English Level
Awesome Prospects
At Contabo, we are constantly evolving. Our growth creates space for new ideas, ownership, and real impact for people who want to make a difference.
What defines us is trust, direct communication, and an open feedback culture. We believe the best solutions are built together and that everyone has the opportunity to contribute, grow, and leave their own footprint.Additionally, we offer:
- Work the way that fits your life – Remote or hybrid with flexible hours for a healthy work-life balance and the same technical equipment at home as in the office
- Experience real freedom – Workation across the EU and in our summer office in Mallorca
- Stay active and healthy – Access to the MultiSport Card and a wide range of fitness and wellness facilities
- Enjoy exclusive perks – Attractive discounts on many products and services through our corporate benefits program
- Recharge your energy – 30 days of vacation plus additional days off on Christmas Eve and New Year’s Eve
- Take care of what matters – Meal vouchers to support your daily routine
- Feel supported when it counts – Additional sick pay to give you peace of mind
- Give back – An extra day off to get involved in social activities through our Volunteer Day
- Make an impact – Take ownership and bring your ideas to life with real creative freedom
- Keep growing – Individual professional and personal development opportunities in an innovative tech environment
- Feel comfortable where you work – Modern, conveniently located offices across our European locations
- Be part of a diverse team – Work in an international environment shaped by diversity
- Create lasting memories – Company events and team activities you won’t forget
How to reach us
About us
Contabo - High-quality Cloud Hosting Made in Germany!
As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 225,000 customers in over 190 countries trust our services.
We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.
Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.
As a leading infrastructure service provider in the field of cloud instances and dedicated servers, we have stood for first-class quality, reliability and favorable prices since our foundation in Munich in 2003. Meanwhile, more than 225,000 customers in over 190 countries trust our services.
We specialize in providing German quality to users worldwide, focusing on the stability and security of our data centers, the optimization of internal processes, and excellent customer support.
Become a part of our future-oriented company, which plays a significant role in the development of digital cloud hosting, and support us with your ideas and commitment.